Resume
| Andie Finnigan |
madtaz@gmail.com |
Quality-driven professional with extensive experience in customer service and business operations, demonstrating consistent achievement of objectives, strong communication and technical skills, and dedication to organizational goals. Advanced presentation and relationship development abilities.
Core Knowledge & Skill Areas:
| ¨ Designjet Senior
¨ Customer Service ¨ Designjet Agent ¨ Network experience ¨ Knowledge of Windows - Know of Mac Os ¨ |
¨ Associate Trainer
¨ Communication Skills ¨ Microsoft Access ¨ Apache Webservers - PHP 5 ¨ Basic IT Security ¨ |
¨ 1up Role
¨ Computer Knowledge ¨ Microsoft Office ¨ WebDesign ¨ Very Flexable |
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Relevant Experience |
STREAM INTERNATIONAL, Chilliwack, BC 2001 - Present
Laptop Support and Case Manager Dept (2007 to Present) Escalation Team Designjet (2006 - 2007) Designjet Senior Support Repersentative (2003 -2007) Associate Trainer for Designjet (2003 - Present) Designjet Phone Support Agent (2002 - 2003) Officejet Phone Support Agent (2001 - 2002) Supervised performance of team members, interceded as necessary to resolve problems, and delivered training on improving efficiencies and customer service. Instructed team members in all aspect of being a Designjet Agent: eg. wfm, fireman, eeureka, work instructions, workflow, application support, contract processes, easy lisening skills, and customer service. |
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JOHNS ELECTRONICS LTD. 1992 - 2001
Sales Assistant Manager Oversaw all aspects of Sales Dept, banking, shipping, receiving, ordering, marketing, and ad layout. |
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professional development |
STREAM INTERNATIONAL, Chilliwack, BC. Certificate ¡ Associate Trainer ¡ Designjet Senior ¡ Designjet Agent ¡ Officejet Agent |
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JOHNS ELECTRONICS, Chilliwack, BC. Certificate ¡ Assistant Manager Program ¡ Customer Service Program |
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SARDIS SENIOR SECONDARY SCHOOL, Chilliwack, BC. Diploma |
